Terms & Conditions
All sales of Veruca James products and services ("Products") to customers are subject to these Terms and Conditions of Sale ("Terms and Conditions"). Veruca James is sometimes referred to herein as "we" and "us". The customer is sometimes referred to herein as "you". These Terms and Conditions and any and all terms set forth in the order confirmation issued by us to you indicating acceptance of your Order ("Order Confirmation") set forth the entire understanding and agreement between you and us, and supersede any and all oral or written agreements or understandings between you and us as to the subject matter of these Terms and Conditions. These Terms and Conditions may not be changed or altered in any way without our prior written consent.
- Consumer: A ("Consumer") shall mean any purchaser of the Product(s) who is the ultimate end-user for whom the Product is designed and who does not intend to resell the Product to a third party.
- Order: An ("Order") shall mean an order placed by you in accordance with these Terms and Conditions.
- Order Form: An ("Order Form") shall mean the electronic order form on the Web Site.
- Order Number: The ("Web Order Number") shall mean the order number issued by us to you.
- Web Site: The ("Web Site") shall mean our website for customers in the United States, the web address of which is Veruca James.
- Invoice: An ("Invoice") shall mean the invoice issued by us to you for the price of the Product(s).
- Orders; acceptance
All Orders for Products are subject to acceptance by us. Acceptance of Orders is conditioned upon your agreement to these Terms and Conditions. Your placement of an Order manifests your assent to these Terms and Conditions. Terms imposing any different or additional obligations are expressly rejected. To place an Order, you must be eighteen (18) years of age or older.
When you place your Order, we will issue you an Order Number. An Order Number is issued for reference purposes only and does not constitute our acceptance of your Order.
We may, at our sole discretion, accept or reject your Order. If we accept your Order, we will notify you of such acceptance by issuing an Order Confirmation via email. Acceptance is effective upon issuance of the Order Confirmation. If we cannot accept your Order, we may, at our sole discretion, attempt to contact you via email or telephone.
We will make reasonable efforts to supply you with the Product(s) listed on the Order Confirmation. If we cannot supply you with the Product(s) listed on the Order Confirmation, we will make reasonable efforts to contact you to suggest alternative Product(s). If you do not wish to purchase an alternative Product(s), we will cancel that portion of your Order relating to the unavailable Product(s) and refund you the actual price you have paid to us for the unavailable Product(s). We reserve the right at any time to discontinue the production, sale or distribution of any of our Products and to change the design of our Products and any parts thereof. You agree that you have no claim against us or any of our agents or affiliates for failure to furnish such Products, whether or not such Products are of a model, design or type previously sold.
Information contained in our advertisements, brochures, other written materials or websites, or information given to you by our agents or employees, constitutes an invitation to bargain only, and does not constitute an offer by us to supply any Product(s).
All sales prices displayed on the Web Site are in U.S. dollars. Your Web Site purchase includes sales tax as required by law. The tax rate is based on the delivery address of your purchase. The actual tax amount will appear after you complete the Order Form.
We reserve the right at any time to correct any mistakes in price. If a mistake in price is made, we will, at our sole discretion, either: 1) make reasonable efforts to notify you of the mistake and will offer you the option to purchase the Product(s) at the correct price or a full refund for the portion of your Order relating to the erroneously priced Product(s); or 2) reject your Order. You will receive a notification with or prior to the delivery of the Product(s). You agree that you have no claim against us or any of our agents or affiliates for failure to furnish such Products at the erroneous price, and that our liability is limited to the actual price paid by you to us for the Product(s).
Payment for the Product(s) must be made via one of the approved methods of payment as listed on the Web Site and modified from time to time.
If you pay by credit card, you must supply your credit card details when you place your Order. Your credit card will be charged upon the issuance of an Order Confirmation or upon shipment of the Product(s). Shipment of the Product(s) is conditioned upon the credit card issuer's authorization of use of the card for payment. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. To ensure the credit, debit or charge card is not used without its holder's consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a credit bureau, which may keep a record of such information. Disclosure of such information is made only to confirm the card holder's identity.
All Products will be shipped to the delivery address listed on the Order Confirmation. Standard deliveries usually leave the warehouse in 1-2 business days. If your Order contains several Products, such Product(s) may be delivered on different days. Upon delivery of the Products to our carrier, a confirmation of shipment email may be sent to the email address listed on the Order Form (if an email address is provided). Smaller items may be shipped by regular mail and may not be tracked.
If you live outside the United States, you are responsible for knowing the laws in your country. Any orders that are restricted by your country or confiscated by Customs will not be refunded.
All international orders are shipped without packaging. For example, DVDs are shipped in a blank paper sleeve without box covers or case.
Since Veruca James is offering media with non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. Our goal is your satisfaction, if you have an issue with a product ordered, please do not hesitate to contact us.
Refunds are only given for merchandise that cannot be shipped or for unopened packages. Otherwise, all sales are final. Within 14 days of receipt, any defective item may be returned for an exchange. You must contact us to inform us of any defective merchandise so that you may receive a return authorization.
You may cancel your Order at any time prior to shipment of the Product(s) by sending and email to email@example.com and quoting your Order Number.